Issues with third-party authentication methods or tools If issues are tied to a specific application or product, contact the team responsible for that product. Responsiveness of remote applications or desktop See Azure Virtual Desktop service connections and if that doesn't solve your issue, see Session host virtual machine configuration. Your users need to contact their network administrator. If your users have been assigned to an app group, open an Azure support request, select Azure Virtual Desktop for the service, then select Remote Desktop Clients for the problem type.įeed discovery problems due to the network Troubleshoot using the User connects but nothing is displayed (no feed) section of Azure Virtual Desktop service connections. If it's a network issue, your users need to contact their network administrator. See Troubleshoot the Remote Desktop client and if that doesn't resolve the issue, Open an Azure support request, select Azure Virtual Desktop for the service, then select Remote Desktop clients for the problem type. Remote desktop clients malfunction on start See Troubleshooting guide for FSLogix products and if that doesn't resolve the issue, Open an Azure support request, select Azure Virtual Desktop for the service, select FSLogix for the problem type, then select the appropriate problem subtype. See Azure Virtual Desktop PowerShell, or open an Azure support request, select Azure Virtual Desktop for the service, then select the appropriate problem type.ĭeploying and manage FSLogix Profile Containers Managing Azure Virtual Desktop configuration tied to host pools and application groups (app groups) Managing Azure Virtual Desktop session host environment from the Azure portalįor management issues when using Remote Desktop Services/Azure Virtual Desktop PowerShell, see Azure Virtual Desktop PowerShell or open an Azure support request, select Azure Virtual Desktop for the service, select Configuration and management for the problem type, then select Issues configuring environment using PowerShell for the problem subtype. Open an Azure support request, then select Azure Virtual Desktop for the service.įor issues with the Azure Resource Manager templates that are provided with Azure Virtual Desktop, see Azure Resource Manager template errors section of Host pool creation. Session host pool Virtual Machine (VM) creation when Azure Resource Manager templates provided with Azure Virtual Desktop aren't being used Open an Azure support request, then select the appropriate service (under the Networking category). Session host pool Azure Virtual Network (VNET) and Express Route settings Once your environment's set up, you can use our new Diagnostics service to identify issues for common scenarios. Use the following table to identify and resolve issues you may encounter when setting up an environment using Remote Desktop client. Escalation tracksīefore doing anything else, make sure to check the Azure status page and Azure Service Health to make sure your Azure service is running properly. Detailed information can help other users answer your question or understand the feature you're proposing a vote for. When you make a post asking for help or propose a new feature, make sure you describe your topic in as much detail as possible. You can use the Tech Community to discuss best practices or suggest and vote for new features. To report issues or suggest features for Azure Virtual Desktop with Azure Resource Manager integration, visit the Azure Virtual Desktop Tech Community. If you prefer working with Kusto queries, we recommend using the built-in diagnostic feature, Log Analytics, instead. Troubleshoot deployment and connection issuesĪzure Monitor for Azure Virtual Desktop is a dashboard built on Azure Monitor workbooks that can quickly troubleshoot and identify issues in your Azure Virtual Desktop environment for you. This article provides an overview of the issues you may encounter when setting up an Azure Virtual Desktop environment and provides ways to resolve the issues. If you're using Azure Virtual Desktop (classic) without Azure Resource Manager objects, see this article.

This content applies to Azure Virtual Desktop with Azure Resource Manager Azure Virtual Desktop objects.

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